When choosing BPA tools for your organization, you’ll want to keep these criteria in mind. By adopting BPA, you position your business for greater operational success, leveraging technology to optimize performance and drive growth. The possibilities are endless for automating the ways you can make your customers happy. According to studies done by Gartner, Pew Research, Oracle, Nuance.com, and Coleman Parkes, 91% of customers who are surveyed would use an online knowledgebase if it met their needs.

Choosing the right BPA tools and software

Some people get nervous about automated business processes, worrying that it’s exactly the kind of technology that will replace jobs. By giving machine-level tasks to machines like automated bots and artificial intelligence, human employees are freed up to focus on human-level problems that require critical thinking and creativity to solve. Automating business processes leads to significant cost reductions and productivity improvement. Machines excel at performing repetitive tasks without fatigue, leading to lower error rates and more consistent output quality. The adoption of a cloud-based BPA tool further enhances productivity by allowing for the centralized storage of data, accessible from anywhere at any time.

Frequently automated business processes

Since BPA performs best at scale, it’s unlikely that an enterprise will only automate an individual activity or process, more often than not, entire workflows and functions are automated for maximum optimization. With automation reducing tedious tasks, employees can amplify their connections with customers, tackle complex issues, and make memorable experiences. In fact, a resonating 77% of respondents from the same survey noted that automation provided them with the time to nurture meaningful relationships with customers and stakeholders. While the operational benefits of BPA boost business success, remember that the heart of any organization lies in its people, employees and customers alike. Flexibility to tailor processes to your business needs ensures that the tool serves your specific requirements. Concord specializes in contract lifecycle management with strong automation features.

Common Use Cases of Business Process Automation

That person may not be able to help, though, in which case the customer had to wait while their call was forwarded to someone who could help. Also, it’s worth considering how automation can help you better understand how your company is spending its money. Chances are that you’re probably already using some form of automation at the moment to accurately track accounts receivable and payable. Again, this is where a comprehensive workplace assessment from an experienced MSP can be one of the best investments your company ever makes. They will be able to identify organizational drag that is limiting your employees’ productivity. Imagine what your company would Certified Bookkeeper be capable of if it increased productivity by 20%.

• These tools automate interactions that occur between a brand and people, such as customers or employees.
• For example, automation may reveal that you don’t actually need 10 people working on accounts receivable.
• BPA and RPA can be viewed as tools or methodologies within the BPM framework.
• This tool, formerly Microsoft Flow, excels in automating workflows and integrating various Microsoft applications.
• The Appian Platform empowers leaders to design, automate, and optimize important processes from start to finish.
• Business process automation (BPA) is when redundant and manual processes, like data entry or document routing, are handled by software bots instead of humans.

Most companies’ normal practices are full of other opportunities for simple mistakes to result in costly problems. You’ve probably already thought of some, but many executives are surprised to realize just how many error-prone practices their businesses rely on every day. They represent amazing opportunities to not only eliminate the chances of damage caused by human error but to also streamline your processes even further. Over the years, there have been several headline-worthy examples of employees in payroll making mistakes that cost their companies large sums of money.

Instead of focusing solely on streamlining processes, businesses need to develop new strategies to automate the business itself. BPA and RPA can be viewed as tools or methodologies within the BPM framework. BPM projects may use insights gained from diagramming and modeling business processes to identify opportunities for automation, which can then be implemented through BPA or RPA solutions.